Help & Resources

Yes. Ray-Ban Meta are IPX4 rated — they handle splashes and light rain. Don't submerge them.

4–6 hours of active use. The charging case gives about 8 additional full charges. Charge the glasses during lunch.

Partially. Meta AI responds in Dutch if you ask in Dutch, but recognition quality is better in English. Setting your phone language to English improves results.

No. Smart glasses help you see and understand your surroundings, but they don't detect obstacles at ground level or guide you physically.

Yes. A Meta account is required to set up and use the glasses. You can create one without using Facebook or Instagram.

Text reading works best within 1 meter. Scene description works for the entire field of view, similar to what you'd see naturally.

Not directly. Ray-Ban Meta are full frames. Prescription lens inserts are available through compatible opticians.

Only when you deliberately press the capture button. A white privacy LED turns on during recording. They are not designed for continuous recording.

No. Meta AI requires an internet connection through your phone. Without internet, voice commands, music, and calls still work.

Only through Be My Eyes (you initiate the call) or if you manually share a photo or video. Nobody can remotely access your camera.

Use the included lens cloth. Don't use water on the speakers. Wipe the camera lens regularly for clear AI vision.

Technically yes, but using AI vision while cycling is dangerous. Use for music and navigation audio only.

Yes, but the glasses temples and the processor sit in the same space behind the ear. Test the physical fit before purchasing. Adjust nose pads and temple bend to reduce pressure.

1. Check that your phone has an internet connection
2. Make sure Bluetooth is connected (LED on the inside of the glasses)
3. Restart the glasses: hold the power button for 5 seconds
4. Open the Meta AI app and check for firmware updates

1. Make sure Bluetooth is on
2. Put glasses in the case, close it, wait 10 seconds, take them out
3. In the Meta AI app, tap "Set up new glasses"
4. If still stuck, reset the glasses: hold button for 15 seconds until LED flashes

• Improve lighting — AI works much better in well-lit environments
• Turn your head directly toward the subject
• Switch to English for better AI recognition
• Move closer to the object (within 1 meter for text)

• Turn off "Hey Meta" wake word when not using AI features
• Keep glasses in the case when not wearing them
• Check for a firmware update in the Meta AI app
• A full charge takes about 1 hour

• Your phone is too far away — keep it in a breast pocket

• Make sure the phone isn't in Do Not Disturb / Focus mode

• iPhone: check Settings → Accessibility → Siri → Announce Notifications is ON
• Android: check TalkBack → Settings → Read notifications aloud
• Make sure the specific app is enabled for notification reading

• Adjust the nose pads for a looser or tighter fit
• If wearing a cochlear implant processor, position the temple arm in front of the processor
• Try different frame styles — Ray-Ban Meta comes in Wayfarer and other shapes